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Möchtest du den kompletten Kratzerschutz?

    Frequently answered questions

    This page answers all the questions we hear the most from our customers.

    Questions about Marmelade Cat Skins and their installation

    A Skin is an ultra-precise vinyl for your device. It protects your device from scratches with minimal changes in ergonomics. You can choose from a variety of designs.

    You don't have to be afraid of the installation, just have a look at our installation video here. If you have any questions, our support is here to help you.

    We are not aware of any accessories that could not be used after the installation of a skin. The Apple Pencil continues to charge on the side of an iPad and the Wireless Charging function of an iPhone is not affected. All normal cases will fit over our skins as well

    Yes, of course. If you want to remove the skin again, you can simply peel it off. In rare cases there will be minimal adhesive residue left behind, but this can be easily removed with a cleaning cloth.

    Yes and no. Theoretically, the skin has a memory function and returns to its original state after being heated by a fan. However if you want to use the Skin several times, you should be very careful and slow when removing the Skin, so that the material does not tear.

    No.

    No, in case of rain or other contact with water you don't need to be afraid that the skin will come off. However, we recommend you to avoid any contact with water for the sake of your device.

    Don't worry! It happens quite often that waves appear during the application of the flaps. If they cannot be removed by heating them with the hairdryer and rubbing them with the microfiber cloth, we recommend that you remove the flap from the corner and reattach it.

    Unsere Skins sind sehr widerstandsfähig und sollten, wenn du unsere Anleitungen befolgst, nicht kaputt gehen.

    Falls dein Skin dennoch durch die Installation beschädigt wurde, schicken wir dir gerne Ersatz. Mehr Informationen zur Installationsgarantie findest du hier.

    Questions about checkout and shipping

    Orders that are placed before 15 pm are shipped out on the same day most of the time. Orders within Germany are sent out with the German Post which advertises to deliver 93% of packages on the next Working day.

    We try to make the buying process in our store as comfortable as possible and support a variety of different payment methods:

    -invoice (Klarna)

    -Paypal

    -instant transfer

    -Mastercard

    -Visacard

    -American Express

    -Apple Pay

    -Google Pay

    Shop Pay

    If your preferred payment method is not available, please contact us. We might be able to integrate your payment method.

    shipping inside Germany is 0,99€ via the German post.


    Shipping is free for orders over 20€

    Within 14 days after delivery you can, without any reason, make use of your right of withdrawal. Please contact us the way that is the easiest for you. Click here to visit our contact form.

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